Frequently Asked Questions
Everything you need to know about shopping at Ackermans.
How long does shipping take?
Standard delivery typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be unworn, in their original packaging, and with all tags attached to be eligible for a refund.
Can I exchange an item for a different size?
Yes, exchanges can be made at any of our physical store locations free of charge, or you can initiate an exchange through our online portal.
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment options including instant EFT and mobile wallets.
How do I find the right size?
Please refer to our comprehensive Size Guide located on each product page to find measurements for clothing, footwear, and accessories.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you can use the 'Track My Order' feature on our website using your order number and email address.