Returns & Exchanges
At Ackermans, we want you to love your fashion finds, which is why we offer a 30-day window for returns or exchanges on unworn items with original tags. Whether you prefer an in-store drop-off or a courier collection, we make the process simple and transparent.
Prepare Your Items
Ensure your garments are in their original condition, unworn, and have all price tags and labels still attached.
Choose Your Method
Select between returning your items to any Ackermans store nationwide for free or booking a courier collection via our online portal.
Present Proof of Purchase
Provide your original tax invoice or digital order confirmation to verify your transaction for a smooth processing experience.
Receive Your Refund
Once inspected, your refund will be issued to your original payment method or an Ackermans gift card within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing